Refund policy

🔁 Returns

We want you to love your purchase. If it isn't quite right, you can request a return within 30 days of receiving your order.

All returns must be lodged through our online Returns Portal before sending any items back:

START YOUR RETURN

📝 How to Start a Return

Simply visit our Returns Portal and select whether you'd like:

  • A refund
  • An exchange
  • Store credit

Once your request has been submitted, we'll review it in line with our Returns Policy.

📦 Free Returns Coverage (Australia & New Zealand Only)

Customers in Australia and New Zealand have the option to purchase Free Returns Coverage at checkout for $4.98 AUD.

If Free Returns Coverage is selected, the cost of the return shipping label is covered should a return be required.

If Free Returns Coverage is not purchased, you can still lodge your return through our Returns Portal and purchase a return shipping label during the return process.

🌏 International Returns

International customers are welcome to return eligible items through our Returns Portal.

Free Returns Coverage is not available for international orders.

You can purchase a return shipping label through the Returns Portal or use your own local carrier. If using your own carrier, you must upload your tracking details through the portal to ensure your return can be processed correctly.

🚚 Return Shipping

If Free Returns Coverage was purchased (Australia & New Zealand only):

  • Lodge your return through our Returns Portal.
  • Once approved, a prepaid return shipping label will be emailed to you.
  • Print the label, attach it to your parcel and send it back to us.

If Free Returns Coverage was not purchased:

  • Lodge your return through our Returns Portal.
  • Purchase a return shipping label through the portal, or use your own shipping carrier.
  • If purchasing through the portal, the label will be emailed to you.
  • If using your own carrier, you must upload your tracking details through the Returns Portal.
  • Print the label (if applicable), attach it to your parcel and send it back.

Returns must be submitted through our Returns Portal before items are shipped back.

💸 Refunds

Approved refunds will be processed back to your original payment method once the returned items have been received and inspected.

🔁 Exchanges

You can select Exchange through the Returns Portal to swap for another size or style, subject to stock availability.

⚡ Instant Exchanges

Eligible exchanges can be processed instantly through our Returns Portal.

With an Instant Exchange, your replacement item is dispatched immediately, so you don't have to wait for your original item to arrive back before receiving it.

To secure the exchange, a temporary authorisation hold of $1.45 AUD is placed on your payment card. This is not the value of the replacement item and no money is charged, provided your original item is returned in accordance with our Returns Policy.

Once your Instant Exchange has been approved, you have 7 days to lodge your original item using the return shipping label provided through the Returns Portal.

If your original item is not posted within the 7-day return window, or if it is returned in a condition that does not meet our Return Policy (including items that have been worn, washed, damaged, soiled, or are missing tags or the hygiene sticker), the temporary authorisation may be captured and you will be charged the full value of the replacement item.

Instant Exchanges are subject to stock availability and eligibility.

🎁 Store Credit

You can also choose Store Credit through the Returns Portal. Once your return has been approved, store credit will be issued in the form of a gift card sent via email.

AFTERPAY

Orders paid using Afterpay that are returned for a refund remain subject to our $15 administration fee to cover the non-refundable payment processing costs charged to us by Afterpay.

🤍 Hush Hush Partner Store Returns

Some products sold on Curvy Swimwear are supplied by our partner store, Hush Hush, and are dispatched separately from their Melbourne warehouse.

You may receive separate parcels and tracking emails if your order contains both Curvy Swimwear and Hush Hush items.

All returns must still be lodged through our Returns Portal.

If your order contains both Curvy Swimwear and Hush Hush items:

  • Lodge all items through the Returns Portal.
  • If your return contains products from both brands, you'll receive separate return shipping labels for each brand.
  • Curvy Swimwear and Hush Hush items must be packed separately and returned using their respective shipping labels, as they are processed at different warehouses.

If your order contains only Hush Hush items:

  • Lodge your return through our Returns Portal as normal.
  • Your Hush Hush return label and instructions will be provided through the portal.
  • Please do not send Hush Hush items to the Curvy Swimwear warehouse.

✅ Return Conditions

To be eligible for return, items must:

  • Be returned within 30 days of delivery.
  • Be unworn, unwashed and in original condition.
  • Have all tags attached.
  • Have the hygiene sticker intact.
  • Show no signs of wear, makeup, fake tan, sunscreen, perfume or deodorant.

Items that do not meet these conditions cannot be accepted for return.

⚠️ Faulty Items

If you believe your item is faulty, please contact our Customer Service team before lodging a standard return so we can assess the issue and organise the appropriate resolution.

START YOUR RETURN